This is the privacy policy for the VisitStaines website owned and managed by the Staines-upon-Thames Business Improvement District (BID) Ltd.
The Staines-upon-Thames BID is committed to protecting your privacy online and we appreciate that you do not want the personal information you provide to us distributed indiscriminately. This policy will explain how we collect information through the web site, what we do with it and what controls you have. This policy is effective from 30 April 2018 and will be reviewed periodically or as the law requires us to do so.
What we collect
We may collect the following information:
- Name
- Contact information including email address, telephone
- Demographic information such as address and postcode
- Other information relevant to our services
Where is the information stored
All information which you submit via this website is sent to and stored on a computer located in the United Kingdom and on mailchimp. This is necessary in order to process the information and to send you the information you have requested.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:
- We will use the information you provide to us to respond to your enquiry
- Internal record keeping.
- We may use the information to improve our services
- We may periodically send to you an email about new services, or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
- We may use the information to customise the website according to your interests
With whom is the information shared?
We will not share the information with any third parties unless you have asked us to or we have otherwise agreed this with you first.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the Staines-upon-Thames BID, the VisitStaines web site or its visitors.
External Links
Our website may contain links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your acceptance of these terms
By using the VisitStaines website, you consent to the collection and use of your information by the Staines-upon-Thames BID as set out in this privacy policy. If we change our privacy policy in any way, we will post these changes on this page.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake training on this.
Our security controls are aligned to good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
Protection of Personal Data
Protection of all client information provided or received by us is of paramount importance to our company. We go to great lengths to ensure that the information provided to us in the course of our business is kept secure at all times. Visit Staines is a Data Controller under the GDPR, in line with the Data Protection Act 2018 (the ‘Act’) and any personal and financial information that we hold about you will be held on secure server/computer and/or in paper files and processed subject to the GDPR. This information will be used to deal with queries and to bring to your attention additional services and products that may be of benefit to you. If we are advised that the confidentiality of your information is breached, we will inform you as soon as possible if the breach is likely to result in a high risk of adversely affecting your rights and freedoms. We also have a duty to report certain types of personal data breach to the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. We will document all breaches regardless of whether or not reporting is required.
How long do we keep your information?
We have detailed in this Privacy Policy the ways in which individuals can have their information erased from our records or request amendments to the data we hold.
The information we hold for individuals will be maintained for the course of our Business Improvement District term, which is renewed by business ballot every five years. We will hold your information to provide you with our products or services while you are a customer. On renewal of our mandate, we will continue to hold your information, noting your standard rights below. If our mandate is not renewed we will delete your information on the closure of the business.
We will maintain Business Levy payer information for the course of the BID term(s) for management and accounting reference.
Your rights
You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. You have a right to ask us to stop sending you direct marketing material at any time even if you have previously asked us to do so or have otherwise agreed to this.
Please contact us with any questions, concerns or comments you have about our Privacy Policy.
How to make a complaint?
We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us directly and we will work to resolve any issues.
If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Fax: 01625 524 510